Data Deletion Instructions — LogisTalk

Last updated: October 15, 2026

Who can request deletion, and how?

1. Businesses that use LogisTalk

• In the platform: the account owner can request an export and deletion of the data in Settings → Data and Privacy ("Configuración → Datos y Privacidad").
• With the form on this page, or by writing to privacidad@logistalk.com from the owner's email address, stating the company name.

2. People who connected WhatsApp with their Facebook account

1. On Facebook, go to Settings & privacy → Settings → Apps and websites.
2. Find LogisTalk and choose Remove.
3. Also send the form on this page or an email to privacidad@logistalk.com, so that we can identify your request and answer you.

3. End customers who wrote to a business's WhatsApp

You can ask the business, which is the controller of your data, or write to privacidad@logistalk.com with your WhatsApp number (or username) and the business's name. We will coordinate with the business and answer you.

If you only want to stop receiving messages from a business, block its number on WhatsApp or ask in the conversation.

What is deleted?

Messages and conversations, contacts, leads, service requests, bookings, quotes, receipts, surveys, knowledge documents and their indexing for the assistant, assistant settings, attachments, and the credentials and connection to the WhatsApp Business Account. On disconnection we also remove our app from the business's WhatsApp Business Account. Disconnecting WhatsApp does not, by itself, delete the stored conversations: to delete them, ask through one of the ways above.

Product photos in the catalog are deleted too. Their address stops working at once, although a copy may stay for up to one hour in the temporary cache of our content delivery network or of the browser of whoever viewed it.

What is kept, and why?

Only what we must keep under a legal or contractual duty: accounting and billing records, for as long as the law requires, and message delivery-evidence records (which message was sent, its status and the date). The latter are kept for 5 years after the account is cancelled, without the message content and with the recipient's number transformed so that it cannot be read; they are still personal data. We keep them on the business's instruction, as evidence of its own sends, and to be able to demonstrate the data subject's authorization and compliance with the law. This information is locked and not used for any other purpose.

Timeframes

• Acknowledgement: immediate (on screen or by email).
• Answer and execution: within 15 business days of the request, extendable by 8 business days with notice of the reason (Law 1581 of 2012, art. 15).
• Deletion is irreversible: we recommend exporting your data first.

Not satisfied?

You may file a complaint with the Superintendence of Industry and Commerce (SIC) after completing the procedure with us.

Contact: privacidad@logistalk.com · Calle 11 # 55-209, Neiva, Huila, Colombia.