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Terms of Service — LogisTalk

Last updated: October 15, 2026

1. Parties and purpose

These terms govern the use of LogisTalk (the "platform"), provided by LEADING SOLUTIONS SAS, tax ID (NIT) 902.037.122-2, domiciled at Calle 11 # 55-209, Neiva, Huila, Colombia ("we"), to the company or organization that creates an account (the "customer"). The platform lets the customer serve its own customers ("end customers") on WhatsApp with an automated assistant and its team.

2. Definitions

  • User: a person with access to the customer's account (owner or team member).
  • End customer: a person who writes to the customer's WhatsApp number.
  • AI assistant: the automated assistant the customer configures to answer about its business.
  • WhatsApp Business Account: the customer's account on Meta's WhatsApp Business Platform, which the customer connects to the platform.

3. Account

  1. Registration information must be true and kept up to date.
  2. The customer is responsible for the security of its users' credentials and for what is done with them.
  3. One account corresponds to one organization; the customer may invite users and assign permissions.
  4. Users must be 18 or older.

4. Connection with WhatsApp (Meta)

  1. The customer connects its own WhatsApp Business Account through Meta's embedded signup and authorizes us to operate, on its behalf, the assets it shares (account, numbers and templates), only to provide the platform.
  2. The customer accepts and must comply with Meta's Terms for the WhatsApp Business Platform and the WhatsApp Business Messaging Policy, in addition to these terms.
  3. Meta bills the customer directly for WhatsApp messages at its current rates; the customer must add a payment method in its WhatsApp Manager. Those charges are not part of the platform price.
  4. Meta may limit, suspend or disable the customer's account or numbers under its own rules (quality, messaging limits, violations). We are not responsible for Meta's decisions, but we will notify the customer when we learn of them.
  5. The customer may disconnect its account at any time; we then stop receiving and sending messages on its behalf and delete that account's credentials. Disconnecting does not delete the conversations already stored: they follow the periods in the Privacy Policy until the customer asks for their deletion.

5. Customer obligations towards end customers

  1. The customer is the controller of its end customers' data and we act as processor under the Privacy Policy, which governs that transmission of data between the parties.
  2. The customer will send business-initiated messages only to people who gave it their number and their prior authorization to receive them, and will immediately honor any request to stop receiving messages.
  3. The customer will inform its end customers that they may be talking to an automated assistant and that they can ask to talk to a person.
  4. The customer will not include sensitive information in clear text in messages or templates (health, debts, sanctions or similar) and will use authenticated links when needed.
  5. The customer instructs us and accepts that we keep for 5 years, after its account is cancelled, the delivery-evidence records of its own sends (which message was sent, its status and the date, without the content and with the recipient's number transformed), as the Privacy Policy describes.

6. Artificial-intelligence assistant

  1. The assistant only answers about the customer's business using the information the customer loads; it is not a general-purpose assistant, and the customer will not configure or promote it as one.
  2. Replies are automatic and may contain mistakes. The customer supervises its assistant's configuration and content.
  3. The assistant does not take decisions with legal or economic effect on its own (for example sanctions, charges, or final prices outside the customer's pricing engine).
  4. We do not use conversations to train or improve artificial-intelligence models.

7. Plans, fees and payments

  1. Demo plan: free access with volume and feature limits.
  2. Paid plans: the price and the billing method are those of the commercial offer accepted by the customer.
  3. Prices may change with 30 days' prior notice.
  4. Payments are non-refundable except where the law requires (Law 1480 of 2011, where applicable).
  5. Non-payment may lead to temporary suspension of the service after notice.

8. Prohibited uses

The platform may not be used to:

  • send spam, unsolicited messages, or illegal, misleading or fraudulent content;
  • impersonate another person or organization;
  • try to access other customers' data or breach the platform's security;
  • offer a general-purpose AI assistant through WhatsApp;
  • use WhatsApp groups for sensitive or legal content;
  • break Meta's or WhatsApp's policies, or circumvent their limits;
  • resell or redistribute the service without written authorization.

9. Availability and liability

  1. We make reasonable efforts to keep the platform available; we do not guarantee uninterrupted service or an availability percentage.
  2. We are not liable for failures of Meta, WhatsApp, telecom networks or providers outside our control.
  3. Our total liability to the customer will not exceed what the customer paid in the 12 months before the event or one current Colombian monthly legal minimum wage, whichever is greater, except for wilful misconduct or gross negligence.

10. Termination

  1. The customer may cancel its account at any time from the settings.
  2. We may suspend or terminate accounts that breach these terms or Meta's policies, with prior notice except in urgent cases.
  3. On termination we disconnect the customer's WhatsApp Business Account and delete its data within 15 business days, except what the law requires us to keep. The customer may request an export before cancelling.

11. Changes to these terms

We will notify material changes by email 15 days in advance. Continued use after the effective date means acceptance.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Colombia. Disputes will be resolved before the courts of Neiva, Huila, Colombia.

13. Contact

legal@logistalk.com · Calle 11 # 55-209, Neiva, Huila, Colombia.